Replacement policy Without prejudice to the provisions of the statutory warranty and the agreement, the consumer has the right to request a product replacement within 7 days from the date of receipt, and replacement requests will not be accepted after this period. The condition for replacement is that the product be in its original condition and not used or benefited from, and the store has the right to examine the product before completing the replacement process to ensure its safety. The consumer bears the shipping costs for replacements within the Kingdom, and in case of international replacement, the full shipping and delivery costs are borne by the customer. If the reason for the replacement is due to a manufacturing defect or a supply error, the store bears full responsibility and the consumer is compensated according to the regulations. Cases where replacement is not allowed: If the product was manufactured based on a special request from the consumer or according to specifications they set themselves, except in cases of a defect or non-compliance with specifications. Electrical or electronic products. The appearance of a defect resulting from misuse or poor possession by the consumer. Return policy Without prejudice to the provisions of the statutory warranty and the agreement, the consumer has the right to cancel the contract and return the product within 7 days from the date of receipt, and returns will not be accepted after this period. The product must be in its original condition and not used or benefited from, and the store has the right to examine it before completing the return process. The consumer bears the shipping costs for returns within the Kingdom, and in case of international return, the full shipping and delivery costs are borne by the customer. If the reason for the return is due to a manufacturing defect or a supply error, the consumer is compensated according to the regulations. Cases where returns are not allowed: If the product was manufactured at the consumer’s special request or according to specifications they set, except in cases of a defect or non-compliance with specifications. Electrical or electronic products. The appearance of a defect due to misuse or poor possession by the consumer.